Escalation path
If a checklist step fails twice, escalate to the team lead the same day. Unresolved after 48 hours: escalate to NobleProxy support with the incident notes.
Agency operations playbook
SOP: Proxy invoice audit
A copyable SOP for agency teams: audit every proxy invoice against the inventory each month so billing matches reality. With a named owner, a trigger, a checklist, and measurable signals.
Quick answer
Proxy invoice audit. Owner: operations lead. Trigger: monthly. Work the checklist top to bottom and record every change with a date.
Named owner and trigger
Copyable checklist
Escalation path
Measurable signals
When this is the right fit
- Named owner and trigger
- Copyable checklist
- Escalation path
Who this page is for
A copyable SOP for agency teams: audit every proxy invoice against the inventory each month so billing matches reality. With a named owner, a trigger, a checklist, and measurable signals.
Proxy invoice audit. Owner: operations lead. Trigger: monthly. Work the checklist top to bottom and record every change with a date.
The checklist
- 1Confirm the trigger and note the date
- 2Pull every endpoint and subscription record
- 3Match invoices line-by-line against the inventory
- 4Flag and dispute any mismatch the same day
- 5Record the audit result with operator and date
Trigger: monthly. Reviewed quarterly.
Playbook facts
| Objective | Proxy invoice audit |
|---|---|
| Owner | Operations lead |
| Cadence | Monthly |
| Records kept | Dated audit log |
| Escalation | Team lead same day |
Measurable operational signals
- 1Invoice-to-inventory match rate
- 2Dollars recovered from disputes
- 3Days to close the audit
Sources
Facts last reviewed 2026-09-01.
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Frequently asked questions
Who owns this SOP?
The operations lead owns it; operators execute it.
When do we update the SOP?
After any incident and in the monthly review.
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