Escalation path
If a checklist step fails twice, escalate to the team lead the same day. Unresolved after 48 hours: escalate to NobleProxy support with the incident notes.
Agency operations playbook
SOP: Vendor scorecard SOP
A copyable SOP for agency teams: score proxy vendors quarterly on uptime, support, and value so renewals are decisions, not defaults. With a named owner, a trigger, a checklist, and measurable signals.
Quick answer
Vendor scorecard SOP. Owner: operations lead. Trigger: per the cadence below. Work the checklist top to bottom and record every change with a date.
Named owner and trigger
Copyable checklist
Escalation path
Measurable signals
When this is the right fit
- Named owner and trigger
- Copyable checklist
- Escalation path
Who this page is for
A copyable SOP for agency teams: score proxy vendors quarterly on uptime, support, and value so renewals are decisions, not defaults. With a named owner, a trigger, a checklist, and measurable signals.
Vendor scorecard SOP. Owner: operations lead. Trigger: per the cadence below. Work the checklist top to bottom and record every change with a date.
The checklist
- 1Confirm the trigger and note the date
- 2Gather current records from the runbook
- 3Execute the procedure exactly as written
- 4Record each completed step with operator and date
- 5File exceptions with a follow-up date
Trigger and cadence are set during monthly review.
Playbook facts
| Objective | Vendor scorecard SOP |
|---|---|
| Owner | Operations lead |
| Cadence | On trigger; quarterly or monthly |
| Records kept | Dated log entry per change |
| Escalation | Team lead same day; support after 48h |
Measurable operational signals
- 1Checklist completion rate
- 2Incidents traced to this SOP
- 3Median time from trigger to completion
Sources
Facts last reviewed 2026-09-01.
195+ countries
99.9% uptime guarantee
Unlimited bandwidth
4.9/5 from 127 ratings
Frequently asked questions
Who owns this SOP?
The operations lead owns it; operators execute it.
When do we update the SOP?
After any incident and in the monthly review.
Related pages for this task
Choose one stable proxy for every active profile
Buy self-serve now, or talk with us about a larger agency inventory.